Cookie Policy

What are cookies?

Cookies are small text files that  websites place onto your computer.

Why do we use them?

Cookies are used to help us improve your experience when using our websites – for example, storing your preferred language setting for the next time you visit.

The information we collect from cookies enables us to:

   Tailor our websites to your personal needs

   Remember the notifications that you have been shown, so that you are not shown them again

   Make improvements and updates to our websites based on the way you want to use them

We do not use cookies to identify you personally.

How can you manage your cookie settings?

To ensure you get the best possible experience when visiting our websites, we recommend that you accept cookies.

You can control whether you are happy to accept cookies through your browser settings. However, if you do not wish to accept cookies, you may not have access to all the features of our websites.

You can find out more about managing your cookies by accessing the 'help' button on your browser or visiting http://www.aboutcookies.org.

What kind of cookies do we use?

We use the following categories of cookie:

Category 1: necessary cookies

Category 1 cookies enable you to use our websites and all their features, such as enabling access to secure areas of the website. Without these cookies you may not be able to use all the features of our websites.

The following cookies are necessary for full functionality:

   ASP.NET_SessionId: this cookie manages your user profile information, which is anonymous by default.

   ASPSESSIONIDQCTBQCQB: this cookie has the same function as the ASP.NET_SessionId cookie, but uses old ASP technology

   Load balancing cookies: these four cookies are used by our load balancing platform to keep your data synchronized across our front-end servers. They are:

       BIGipServer

       BIGipServerbbbbbbbbbbbbbbb

       BIGipServeraaaaaaaaaaaaaaa

       BIGipServerf5_cspm

   TS01a95020: this cookie is used by our Content Delivery Network (CDN) provider to ensure web pages load as quickly as possible.

   ORA_MOD_103000: this cookie is used by our Contact Relationship Management (CRM) system when you make an inquiry through our "Contact us" forms

Category 2: performance cookies

Category 2 cookies collect information about how you use our websites so we can improve them for you in future. For example, they collect information on which pages you visit most often and any error messages you may get. The information collected by these cookies is anonymous. They do not collect any information that can identify you personally.

We use the following Category 2 cookies:

   WebTrends Cookies: we use the six cookies below for our WebTrends Analysis platform:

       currentWebsite

       myDCSID

       URLPath

       fullURL

       WEBTRENDS_ID

       ACOOKIE

   _utmb, _utmc, _utma, _utmz: we use these cookies for Google Analytics to help us understand how our websites are performing.

   Some of our websites also use MouseFlow Cookies. You can choose to disable the MouseFlow service at http://mouseflow.com/opt-out/

   Below is a full list of the cookies Mouseflow uses. These cookies are essential for the functionality of the service. MouseFlow does not use 3rd party cookies or any other client storage mechanism:

       mf_session: 1st party cookies, session lifetime: A cookie for identifying the browser session.

           This cookie identifies the browser session while it happens. The cookie is deleted as soon as the session ends, meaning when the user leaves the website.

       mf_user: 1st party cookie, persistent: A cookie for checking if the user is new or returning.

           This cookie establishes whether the user is a returning or first time visitor. This is done simply by a yes/no toggle - no further information about the user is stored. This cookie has a lifetime of 90 days.

Category 3: functionality cookies

Category 3 cookies enable us to provide you with a more personalized experience. They help us to remember data, such as your username and language preference to save you having to enter them again next time you visit. The information these cookies collect is anonymous. They cannot track your browsing activity on other websites.

We use the following Category 3 cookies:

   #lang: this cookie is used to remember your preferred language when you access one of our country websites

   BCSI-CS-f70af8cdea44e6ea

   TS011aca3b

   PHPSESSID: this cookie manages your user profile information on PHP technology.

   JSESSIONID: this cookie manages your user profile information on Java technology.

   osVisitor:Used by specific applications on Portugal website.

   osVisit:Used by specific applications on Portugal website.

   pageLoadedFromBrowserCache: Used by specific applications on Portugal website.

Other cookie types

We only use cookie types that fall into the categories listed above. Please email us if you have found cookies that are not listed above.

We don’t use Targeting/advertising Cookies. They are used to deliver adverts that are relevant to you and your interests. Website operators usually give advertising networks permission to place these cookies. These cookies remember the website you have visited and the information is shared with other organizations, such as advertisers. These cookies also ensure that the number of times you are shown an advertisement is limited and measure how effective a campaign is.